Installation Guide & Rate Card

Installation zones

• 1

  Zone 1: up to 30 miles

  Greater Manchester, Cheshire East, High Peak and nearby areas.

• 2

  Zone 2: 31 to 60 miles

  Merseyside, Lancashire, South Yorkshire and nearby areas.

• 3

  Further afield: over 60 miles

  Please contact Syndicate Design and Build directly for a bespoke quotation.

Pergola installation pricing

• £80 Standard bolt-down
• £120 Porcelain surcharge

Important installation requirements & terms

1. 1

   Manual vs. electric models & power supply

   The installers' responsibility: the team fully assemble and connect all electrical components within the pergola, wiring integrated lights, motors and heaters into the pergola's control box.

   Your responsibility: provide a safe, suitable power supply (an outdoor socket, extension lead, or professionally laid armoured cable) to the footprint of the pergola before the team arrives. Installers do not carry out groundwork to lay cables across your garden, nor connect wiring to your home's consumer unit.

2. 2

   Level surface requirement

   Pergolas are precision-engineered. For the roof louvres to operate smoothly and the internal drainage to function, the surface must be completely flat and level. If the team arrive to a steep gradient or notably uneven surface, the installation may be aborted for safety and operational reasons, incurring a failed delivery charge.

3. 3

   Standard bolt-down (£80)

   This fee applies to surfaces such as timber decking, composite decking, solid concrete, or traditional paving slabs (for example sandstone). It covers the specialist hardware and time required to safely anchor the pergola to a structurally sound base.

4. 4

   The porcelain surcharge (£120)

   Drilling into porcelain requires specialist water-cooling techniques, extended labour time, and consumable diamond-tipped drill bits. This surcharge covers the additional time and equipment required to carry out the work safely and professionally.

5. 5

   Porcelain & ceramic tile waiver

   Drilling into porcelain or ceramic tiles carries an inherent risk of chipping, cracking or shattering, particularly where there are hollow gaps in the underlying mortar (such as 'dot and dab' laying). By requesting a bolt-down service on these surfaces, you accept this risk. Neither The Fifth Room Limited nor Syndicate Design and Build can be held liable for cracked tiles, nor will they cover the cost of replacement tiles or patio re-laying.

6. 6

   Unsafe substrates

   If the installation team assess that your patio or decking is not structurally sound enough to safely anchor the pergola (for example rotten joists, loose slabs, or insufficient concrete depth), they reserve the right to refuse the bolt-down service. The pergola will be assembled but left unanchored, and securing it remains your responsibility.