Shipping policy

At The Fifth Room Limited, we are committed to delivering your pergolas, modular buildings, and outdoor furniture safely, efficiently, and with care. Please review the information below to understand how your order will be delivered and what to expect.

1. Shipping Rates & Delivery Times

Shipping rates and estimated delivery times vary depending on the product type, size, and delivery location. Product-specific shipping details are clearly displayed on each individual product page.

We offer the following delivery options where applicable:

Standard Shipping
Express Shipping (available at an additional cost)

Please note: Delivery timeframes are estimates and may vary due to factors such as courier availability, seasonal demand, access restrictions, or unforeseen delays.

2. Product-Specific Shipping

Our product range includes items of varying sizes—from small outdoor accessories to large, made-to-order pergolas and modular structures. As a result:

Shipping details are provided on each product page
Larger or heavier items may require scheduled delivery or kerbside drop-off
Certain products may require specialist handling or advance delivery coordination

For precise delivery arrangements or special access considerations, we recommend reviewing the relevant product page or contacting our team before ordering.

3. Assembly & Installation Services

If you have selected assembly or professional installation:

Delivery and installation are priced on application (POA), depending on project scope
Our team will confirm delivery and installation dates once your order is finalised
Installation may occur on the same day as delivery or at a separately agreed time
Complex installations (such as modular buildings or bespoke structures) may be completed in multiple stages

If you have access limitations, timing constraints, or site-specific requirements, please inform us during checkout or immediately after placing your order.

4. Order Tracking & Notifications

Once your order has been dispatched, you will receive a confirmation email with tracking information where applicable. Delivery progress can be monitored directly via the courier’s tracking service.